ATMs are convenient but they can compromise your safety. To protect your identity and ensure your personal safety, use caution when using an ATM.
What you can do.
- Use ATMs where you feel the most comfortable.
- Observe your surroundings before using an ATM. If the machine is obstructed from view or poorly lit, visit another ATM.
- Avoid using the ATM if there are any suspicious-looking individuals around.
- Do not use the ATM if you notice anything unusual indicating it may have been altered first.
- When using a drive-up ATM, keep your engine running, make sure all passenger car doors are locked and windows are up and leave enough room to maneuver between your car and the one ahead of you in the drive-up line.
- Do not leave your car unlocked or engine running when you get out to use an ATM.
- Protect your ATM card as if it were cash. Report lost or stolen cards immediately.
- Safeguard your PIN. Never disclose your PIN to anyone – not even credit union employees or the police. Don’t write your PIN on your card or keep it in your wallet and avoid using numbers that are easily identified (birth date, etc.).
- Minimize your time at the machine for your personal safety. Have your card ready before you approach and be ready to enter your PIN.
- Be careful that no one sees you enter your PIN. Use your other hand or body to shield the keyboard as you enter it.
- Count your money later, not at the ATM.
- Never leave your receipt behind – even with an incomplete transaction.
- Give people ahead of you space to conduct their transactions.
- Put your cash, card and receipt away immediately. Count your money later and remember to always keep your receipt.
- If you see anyone or anything suspicious, cancel your transaction and leave immediately.